Terms of Service

1. Agreement to Terms

By requesting quotes, accepting service agreements, or engaging with Southern Connected Technologies for smart home installation services, you accept and agree to be bound by these Terms of Service.

2. Quotes & Estimates

Quotes provided by Southern Connected Technologies are valid for thirty (30) days from the date of issue unless otherwise specified. Quotes are estimates based on information provided and are subject to change based on:

• Actual site conditions discovered during assessment
• Material availability
• Scope changes requested by the customer
• Changes in labor availability or scheduling

3. Service Agreement

A binding service agreement is established when:

• You accept a quote through our portal or in writing
• An invoice is issued for the agreed-upon services
• Work begins with your authorization

Any changes to the scope of work must be requested in writing and will result in a change order with adjusted pricing and timeline.

4. Payment Terms

Payment Methods

We accept payment via credit card (Visa, Mastercard, American Express, Discover) through Stripe, bank transfer/ACH, or check with special arrangement.

Payment Schedule

Payment terms are specified in each invoice and may include:

• Full Payment: Due upon project completion
• Deposit & Balance: Deposit due upon project start, balance upon completion
• Milestone Payments: Payments due at specified project phases

Stripe Payment Processing

We use Stripe to securely process payments. Your card information is NOT stored on our servers. Stripe is PCI DSS Level 1 certified and handles all payment security. By making a payment, you authorize us to charge the specified amount. Payment processing is subject to Stripe's Terms of Service.

Late Payments

Invoices are due on the specified date. Late payments may result in suspension of services, collection actions, or additional fees as permitted by law.

Refunds

• Refunds for deposits are only available if services have not begun
• Refunds for completed work are not available
• Refund requests must be submitted in writing within 30 days
• Processing time: 5-10 business days after approval

5. Warranty

Workmanship Warranty

Southern Connected Technologies warrants all workmanship for one (1) year from project completion. This covers defects in labor but does NOT cover:

• Damage from customer misuse or modification
• Normal wear and tear
• Environmental factors or acts of God
• Third-party equipment or software failures

Equipment Warranty

All equipment installed carries the manufacturer's warranty. We will facilitate warranty claims as needed. Manufacturer warranties vary by product.

Warranty Claims

Warranty claims must be reported within 30 days of discovery. We will evaluate the claim and provide warranty service at no charge if covered.

6. Limitation of Liability

Our total liability for any claim arising from services provided shall not exceed the amount you paid for those services.

We are not liable for indirect, incidental, special, consequential, or punitive damages.

7. Cancellation & Rescheduling

Cancellation or rescheduling of scheduled work must be requested at least 48 hours in advance. Changes made within 48 hours may result in additional fees.

8. Changes to Terms

Southern Connected Technologies may revise these Terms of Service at any time. Changes will be posted here with an updated date. Your continued use of our services means you accept the updated terms.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Tennessee, United States. You agree to submit to the exclusive jurisdiction of Tennessee courts for any disputes.

10. Contact Information

For questions about these Terms of Service or billing matters: